Recycled Paper Supplies

the very best in recycled paper and stationery products

Important information about your order

how
to order:

• on-line
• fax
• telephone
• post
• error messages

payment methods:

• cards accepted
• cheques
• pro-forma
• confirm prices first
• pay an invoice now

about
your order:

• prices
• carriage costs
• despatch
• packaging

about
our policy:

• privacy
• guarantee
• returns
• contact us
  
  
• note about
  printing on card

download a catalogue

Please note that we deliver to UK addresses only.

how to order:
on-line

For most products ordering is a simple two stage process, enabling you to select a number of matching items on a page before adding them to the shopping cart.

On the product details page change the figure in the quantity drop-down box to the number of packs required for each item. If you want more than 9 packs, see 'amending your order' below.

Where requested, you must also select a pack size and/or a colour using the adjacent buttons.

When you have completed all your selections on that page, click the Add selected to order button located near the bottom of the page. This will add your selected items to the shopping cart, and show you the current contents of the cart.

If the product has no quantity box, there will be an 'add to order' link which operates both the stages above with one click. The shopping cart will show the quantity as '1', you can change this here if required.

Viewing / amending your order
You can check the contents of the shopping cart at any time by clicking any view current order link, located near the top of each page.

You can change the quantity of any item by altering the figure in the box and then clicking the recalculate button.

Removing an item
You can delete any item from the shopping cart by changing the quantity shown to '0' and then clicking the recalculate button, which is lower down the page.

Adding more items
To add more items, click the continue shopping button.
To avoid duplicating items you have already ordered, always use continue shopping when you return from the shopping cart.
Do not use your browser's 'back' button to do this.

Completing your order
To calculate the carriage cost, please make a selection from the drop down box on the shopping cart page, and click recalculate.

When your order is complete, click the go to payments button, and fill in the details requested on each page. Make a note of the order number which appears on the final screen.

If you see an ERROR message
You will see an ERROR message in the cart if you have failed to choose one or more of the pack options (for example pack size or colour) before adding the item to your order. Please remove the item as described above, then click continue shopping. Add the item again, making sure you have selected one of the choices from each of the lists shown against the item.

To send from your computer:

• import the text order form (select all, copy, then paste) into your computer fax or e-mail program, fill it in on-screen, and then either:
  - fax to 01676 533832 or
  We recommend that card details should not be sent by e-mail. For greatest security please order on line.

To send from a fax machine:

• print out the text order form, fill it in manually and fax it to
  01676 533832. Please send fax on automatic setting.

Telephone 01676 533832
We will normally answer in person between 8am and 1pm, Mon - Thurs. At other times your call may be taken by our answering machine. Please ensure you have all the necessary information to hand when you call.

Print out the text order form (or use the one included in the download catalogue) and fill it in.

You can pay by cheque, P.O., credit or debit card. Send to:

Recycled Paper Supplies
Gate Farm, Fen End, Kenilworth CV8 1NW U.K.

We accept the following debit and credit cards:

• Visa
• Mastercard
• Delta
• UK Maestro
• JCB

Please give card number and expiry date.

For Maestro and Solo cards please also include the issue number and the 'valid from' date.

We do not debit your account until your order is ready for despatch (except printed orders).

Please note that we are unable to accept Electron cards, which do not have an embossed card number.

You can pay by crossed cheque, drawn on a UK bank account or UK postal order, payable to S & S Hammett. Address to post to

Please allow extra time for postal delays and cheque clearance.

Our terms are payment with order - otherwise we will send (fax or email) a pro-forma invoice before despatch. Please ensure you give us a fax number or a valid e-mail address to do this.

You can pay online once we have confirmed prices - click here if you are ready to authorise a payment now.

We try our best to keep all published prices up to date, but please note that prices may be subject to change without notice, and the prices ruling on the date we despatch will apply. We will tell you if any significant price change affects your order.

All prices shown include UK tax (VAT) at 17.5%.

Most of UK mainland, except those areas listed below:

• FREE for orders £75 or over
• orders under £75 add £4.50 (except orders for post free items only).
  
  We normally use a carrier (a signature will be required), or First Class Post for lighter weight orders.
  If you are usually out during the day please give us alternative delivery instructions - see below.

Scottish Highlands postcode areas: IV, KW, ZE, HS, KA, PH19-44, PA20-88
Northern Ireland postcode areas: BT
all UK offshore islands except Anglesey

• under 2kg - as above
• 2kg up to 30kg - £9.50 (£5.00 for orders over £75)
  
  If you are unsure of the weight, but would agree to pay the surcharge if over 2kg, please select 'Highlands and Islands over 2 kg' and we will charge according to the actual weight. All 500 sheet/envelope packs weigh more than 2kg.

Please note that we deliver to UK addresses only.

We aim to despatch orders within 7 working days where all items ordered are in stock. Printed stationery orders are normally despatched within 14 days, but please allow 21 days. If we anticipate any additional delay, we will tell you.

We normally use a carrier for deliveries to England, Wales and most of the Scottish mainland.

If you are usually out during the day
Please ensure you give us alternative delivery instructions. If the carrier is unable to deliver to you within 7 days of their first attempt the parcel will be returned to us, and if this happens a charge will be made for re-delivery.

Delivery of your order
Your order should arrive in perfect condition. In the unlikely event of damage, please sign the carrier’s note accordingly and inform us and the carrier at once, so that we can put things right and make a claim.

We re-use as much as possible of our incoming packaging to pack your order, and all our packaging materials are intended to be re-used and/or recycled.

Please be thoughtful when you dispose of them.

We respect your privacy, and we will observe the following:

We will not disclose your details to any other business or organisation. The only exception to this may be to give information to our carriers to enable them to make a delivery to you, or where we are compelled to do so by statute.

We will do our utmost to keep information which you give us securely.

Please contact us if you have any concerns about our policy, or if you feel it is unclear in any way.

All our products are guaranteed by the manufacturer to be fit for the purposes described. Other advice is given in good faith, but without specific guarantee where the use to which it is put is outside our control. Your attention is drawn to the use of card in home and office printers below.

If you are unsure of the suitability of any product for your purposes please order samples before buying in quantity.

If you have received any item you believe to be faulty in any way, please let us know. We will do our utmost to find a satisfactory solution to any problem you have with anything we have supplied.

We will, at our discretion, replace or refund any faulty item, subject to the customer having observed due care in the handling and storage of the product (see below).

Please note that paper is susceptible to moisture and changes in atmospheric humidity and the action of light, all of which can adversely affect its functional properties. It must be kept wrapped and stored in a stable, dry atmosphere and away from strong light at all times.

We do not supply goods on approval. Please ask for a sample if you are unsure about the suitability of any item.

Do NOT return any item unless we have agreed that you do so. Returned goods in saleable condition will be subject to a handling/restocking charge of £5.95 per parcel.

Returned items must be adequately protected to prevent any damage, preferably in the original packaging. We cannot be held responsible for items returned to us without prior arrangement or without adequate protective packaging.

We are unable to credit or refund returned items which are not received in saleable condition.

We are unable to refund any carriage charges except in the case of faulty goods. Your statutory rights are not affected in any way.

Important note: printing card on office printers
Exceeding the recommended paper thickness limit for your printer may cause damage and invalidate the warranty. For occasional use only, some ink-jet printers with a straight paper path may print successfully - passing a test sheet through, without printing, using the ‘form-feed’ function may give a guide.

All correspondence cards listed here are too thick for normal laser printers and copiers. Customers must check their printer documentation before using our products as we can give no guarantee of their suitability for any particular process. You can use our sample service to obtain test sheets.

Recycled Paper Supplies
Gate Farm, Fen End, Kenilworth CV8 1NW,
United Kingdom
Telephone and Fax 01676 533832

Recycled Paper Supplies is a trading name of
Steve and Susan Hammett (partnership).
VAT registered no GB 273 9249 28

Recycled Paper Supplies - the very best in recycled paper and stationery products